Holographic Helpers Coming to New York Airports

Posted on May 25, 2012

The Port Authority in New York City has announced plans to introduce hologram helpers, called Customer Care Representatives, at New York City airports. These holographic reps speak 27 different languages. The Port Authority says this is the first time this technology will be used at an airport in North America.

The Port Authority says, "The computerized, hologram-like avatars will provide automated, basic information to travelers in LaGuardia's Central Terminal Building, Newark Liberty's Terminal B and JFK's Terminal 5 when they are installed in early July."

Here is a video example of one of the airport holograms - AVA, the Airport Virtual Assistant - boasting about all she can do. The second clip shows AVA directing people to the correct gate. Take a look:

The Orly Airport in Paris, France has been using the holograms since last year. The avatars are not true holograms. They are actually projections delivered onto a human-shaped piece of Plexiglass.