Samsung Instructs Users to Turn Off Galaxy Note 7 Phones

Posted on October 10, 2016

Samsung Galaxy Note 7 with stylus

Samsung is advising users to immediately turn off their Galaxy Note 7 smartphones. The devices are known to be capable of overheating. They are considered a safety risk.

CNN reports that some devices have spontaneously caught on fire. Samsung advises users using either an original Galaxy Note 7 or a replacement Note 7 to "power down and stop using the device."

Samsung has posted a recall notice here on its website. The note says you can exchange your Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge for a refund of the price difference or get a full refund by contacting your point of purchase. They are offering a $25 gift card to customers that exchange the Note 7 for an S7.

The replacement Note 7 phones have a different battery but this hasn't stop the devices from overheating and catching on fire. Take a look:



Photo: Samsung