Samsung Recalls Galaxy Note 7 Over Battery Problem

Posted on September 4, 2016

Samsung Galaxy Note 7

Samsung is recalling its Galaxy Note 7 smartphone worldwide due a battery problem. Some devices have caught on fire during charging to the overheating battery issue. The company has reportedly discovered a total of 35 battery-related incidents which equals about 24 problem devices for every one million units.

CNN reports that Samsung says U.S. customers can exchange their device for a Galaxy S7 or Galaxy S7 Edge. Customers will also receive a $25 gift card or credit. It will be a costly endeavor for the electronics company. Consumer Reports has been urging the company to issue an official recall with the Consumer Product Safety Commission.

Maria Rerecich, Consumer Reports director of electronics testing says, "Samsung should immediately initiate an official recall with the Consumer Product Safety Commission given the serious nature of the safety problem it identified with the Galaxy Note7. We are particularly concerned that phones continue to be available for sale today."

Reuters reports that the scale of the recall is unprecedented for Samsung. They have sold an estimated 2.5 million of the devices so far. The Note 7 was released in August.



Photo: Samsung